Exchange Eligibility (Only When Applicable)

An exchange is available only if:

• You received a wrong product, or
• The product was damaged, defective, incomplete, or incorrect at the time of delivery.

To request an exchange, contact within 24 hours of delivery and provide:

• Your order number
• Clear photos or videos showing the issue

Exchange requests submitted after 24 hours of delivery will not be eligible.

When Exchanges Are NOT Allowed

Exchanges or returns will not be accepted in the following cases:

• The correct product was delivered in proper condition.
• The product has been opened, used, or partially used.
• The original packaging is missing or damaged.
• The request is raised after 24 hours of delivery.
• The concern is related to personal fragrance preference or expectations.

If the correct product is delivered in proper condition, returns, exchanges, or refunds will not be accepted.

Fragrance & Preference Disclaimer

Fragrance perception is subjective and may vary from person to person.

• Dislike of fragrance
• Fragrance intensity expectations
• Personal fragrance sensitivity or preference

We recommend purchasing our trial packs before ordering larger packs.

Opened or Used Products

Products that have been opened, used, or partially used are not eligible for exchange or return, even if the request is made within 24 hours of delivery.

Exchange Process

• Email within 24 hours of delivery.
• Share your order number, issue details, and clear photos/videos of the product.
• Our support team will review the request and guide you on the next steps.
• Exchanges are subject to verification and approval.

sanatansetustore.com reserves the right to approve or decline an exchange request based on the applicable exchange policy.

Shipping & Delivery Disclaimer

• Delays caused by courier partners, weather conditions, or unforeseen circumstances are not eligible for exchange or refund.
• Customers are responsible for providing complete and accurate shipping details.
• Failed deliveries due to an incorrect address or customer unavailability are not eligible for refund or exchange.

This policy applies to all purchases made through sanatansetustore.com or any other platform where sanatansetustore.com products are sold.

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